SOLE Music Academy Privacy Policy

We may collect personal information from you, such as:

• Name, email address, phone number

• Student details (e.g., age, date of birth, instrument, enrolment type)

• Payment or billing information (securely processed via Stripe or Opus1.01)

We collect this information to:

• Provide and manage your lessons, programmes, or events

• Respond to your enquiries, feedback, or support needs

• Process payments and manage your subscription

• Communicate academy updates, news, and relevant information

• Improve our services and support a positive learning environment

Providing some of this information helps us serve you—if you don’t share your contact details, we'll be unable to reach you for lesson updates or support.

We take steps to keep your information secure by:

• Storing it on password-protected servers

• Restricting access only to staff with a legitimate need

• Using encrypted, third-party processors like Stripe for payments

We retain your information only as long as needed to deliver our services and meet our legal obligations under the Privacy Act 2020.

You have the right to:

• Request a copy of your personal information

• Ask us to correct inaccuracies

• Request deletion of your data where permitted

To exercise these rights, please contact us at solestudio@solemusicacademy.co.nz.